"Un-Tooling AI"
Delivering Contact Center & Enterprise
AI-Native Teammates.
Not AI Tools.
Transform your contact center with AI-native virtual teammates that Learn, Evolve, and Deliver Operational Outcomes, not just Insights.
Improving:
Workforce Performance • Customer Satisfaction • Operational Efficiency
AI tools measure performance.
Our AI-Native Solutions deliver performance.
Both in Real-Time and Afterward.
Built to Deliver Excellence Across all Business Functions
While many AI deployments can fail, we make our AI-native solutions “Risk-Free”.
Supported by our tried-and-proven AI-native solutions and our AI Academy that offers human expertise, AI-Readiness consultative service, Business Analytics Services, and our 21 years of contact center domain experience.
Measurable Results Across the Enterprise
Workforce Performance
Empower your workforce with AI-native execution that delivers excellence in performance, productivity, and retention.
Customer Satisfaction
Deliver personalized experiences that drive loyalty, growth, expansion, and positive Brand recognition.
Operational Efficiency
Silod data management, unification, and process automation - increasing visibility, productivity, business protection, and cost savings.
Key operational and business Outcomes
30-60%
Productivity & Compliance Improvement using real-time and post- interaction analytics, automation, and workforce engagement
20%
Increase in Customer Retention using customer CSAT AND churn management
30-60%
Increase in workforce Throughput using intelligent automation
One AI-Native Platform.
Measurable Operational Outcomes.
OmVista Engage transforms dispersed enterprise and contact center data into measurable business outcomes by connecting analytics, automation, real-time agent guidance, agent engagement, and enterprise applications into one learning and evolving closed-loop execution model.
Data
→
Insights
→
Reasoning
→
Decisions
→
Actions
→
Outcomes
→
Learning
OmVista Engage
AI-Native Solutions
Operating as a learning closed-loop system of virtual AI teammates autonomously orchestrating the delivery of desired operational and business outcomes
iAct
Unification
Silod channels, data sources, and 3rd party systems data capture unification, curation, and automation of reports and visibility accross organizations
iAct
Automation
Automation of workflows, processes, and wrap-up tasks.
Elimination of manual work, delays, human errors, and expenses
Nexe'llecta
Interaction Analytics
Deep learning analytics engine for comprehensive operational data.
Nexe'llecta
Desktop Analytics
Deep learning analytics engine for comprehensive operational visibility and desktop workflows.
AgentAssist
Real-Time-Guidance
Real-time coaching and guidance for agents during active customer or prospect engagement.
AgentEngage
Agent Engagement Platform
Motivation and performance management for your workforce to monitor their own performance, gamify to encourage, create job fulfilment to retain.
ChatOrchestra
Conversational AI
Natural Language conversational AI.