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OnviCord Call Recording & Automated Quality Assurance Training Videos &  Guides

OnviSource recorded training events along with a corresponding training guide are now on demand for easy access. 
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OnviCord PRO Overview

Overview of the OnviCord system.  18:00 min.

OnviCord Call Recording

Steps for Creating Data Purge Rules

4 Steps for Creating Data Purge Rules with Ensura Data Manager

8.33 min.

General System Maintenance Checklist

Recommended Checks to Keep OnviCord Running Optimally to Protect Your Data.

6:52 min.

Configuring Agents for Free Agent Seating

Configuring Agents for Free Agent Seating

15.21 min.

Configuring Lightweight Directory Access Protocol (LDAP)

7 Steps to Configure OnviCord to Utilize Lightweight Directory Access Protocol (LDAP)

3.32 min.

Steps for Backup & Archiving Data Files

4 Steps to Creating a Database Backup and Archived Data Files with Ensura Media Manager

4.54 min.

Automated Quality Assurance using QA &  Speech Analytics

A New Way to Perform 100% Quality Assurance through Automation using Speech Analytics  

21:14 min.

Automated Quality Assurance

AQA Presentation - A New Way to Perform QA 

PART I

Features & Benefits, System Requirements, Explora Calibration Utility and Creating Search Queries.

(13.35 min.) 

AQA Presentation - A New Way to Perform QA 

PART 2

Creating a QA Evaluation Template and Associating it with a Search, Configuring Goals, Schedules and Rules for Scoring with Explora Speech Analytics

(16:55 min.)

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