As Chief Product Officer, Brian Severson leads the strategy, innovation, and growth of OnviSource’s Native AI-powered product portfolio. He directs the advancement of solutions that unify intelligent automation, analytics, agent performance, and customer experience — enabling organizations to act faster, operate smarter, and achieve measurable business outcomes.

 

With more than 30 years of experience in enterprise technology, customer experience, and contact center operations, Brian brings a powerful combination of deep market understanding and hands-on expertise. He excels at translating customer and partner needs into strategic product vision, rapid adoption, and sustained value realization.

 

Brian is a key architect of OnviSource’s AI-Native strategy and digital workforce vision, working closely with engineering and the AI Academy to deliver scalable innovation. He also collaborates across go-to-market and customer delivery teams to ensure successful rollout and global growth of OnviSource Solutions.

 

Since joining OnviSource in 2004, Brian has advanced through several leadership roles in engineering, operations, and product management — giving him a comprehensive perspective on the entire product lifecycle and customer journey. He previously worked in technical and management positions at Southwestern Bell, Bell Atlantic, Sprint PCS, and CompUSA