OmVista Engage
AI-Native Solutions and Applications for Enterprise and Contact Center Performance Optimization
Operating as a learning closed-loop system of virtual AI teammates autonomously orchestrating the delivery of desired operational and business outcomes
Part of the broader OmVista AI-native offering, OmVista Engage connects analytics, automation, guidance, and orchestration into a unified execution platform.
Part of the OmVista AI-Native Offering
OmVista is OnviSource’s AI-native offering for contact center transformation, consisting of two components:
OmVista Engage
AI-native solutions and applications for performance optimization
OmVista HumAgentic
AI-readiness, services, onboarding, and managed services
OmVista Engage provides the technology platform (solutions + applications), while OmVista HumAgentic provides the services and adoption layer.
OmVista Engage
AI-Native Solutions
Operating as a learning closed-loop system of virtual AI teammates autonomously orchestrating the delivery of desired operational and business outcomes
iAct
UnificationÂ
Silod channels, data sources, and 3rd party systems data capture unification, curation, and automation of reports and visibility accross organizations
iAct
Automation
Automation of workflows, processes, and wrap-up tasks.
Elimination of manual work, delays, human errors, and expenses
Nexe'llecta
Interaction Analytics
Multichannel analytics and meta-analytics achieving excellence in outcome assurance, workforce performance, customer satisfaction, and operational efficiency
Nexe'llecta
Desktop Analytics
Workforce real-time transaction guidance and next-best-action, transaction QA and automation, compliance management, critical event detection and notification
AgentAssist
Real-Time-Guidance
Real-time workforce interaction analytics, guidance, coaching, and performance assurance in real-time and not afterward
AgentEngage
Agent Engagement Platform
Workforce performance improvement through gamification, retention through engagement, and management visibility to performance
ChatOrchestra
Conversational AI
Conversational Agentic AI – Delivering desired outcome autonomously and automatically using natural language chat as input
Other Outcome-Based Applications
Additional applications tailored to specific business needs and enterprise outcomes.
AI-Native Applications
OmVista Engage
Applications Designed Around Business Outcomes
CX Orchestration
Unify customer journeys across every touchpoint with AI-native intelligence.
From Insight to Execution
OmVista Engage connects solutions and applications into a unified execution system:
Solutions
→
AI
& analytics
→
ChatOrchestra
enables
→
AgentAssist &
iAct
→
Applications deliver
Capture, unify, and analyze data
Generate insights & recommendations
Decision-making and orchestration
Enable real-time action & automation
measurable business outcomes
Measurable Results That Matter
Customer Experience
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Better understanding of customer behavior
-
More consistent and higher-quality interactions
-
Real-time guidance and coaching
-
Improved productivity and engagement
Agent Performance
Operational Efficiency
-
Reduced manual work
-
Improved workflows and automation
Revenue Growth & Retention
-
Improved conversion rates
-
Increased customer lifetime value