Press Releases

Learn about our latest product solutions and corporate news.

Media Contact
Francisca Crous-Alegria

Chief Operating Officer (COO)
francisca.alegria@onvisource.com

Announcing the 2026 Dallas-Fort Worth Titan 100 Honorees

Titan CEO and headline sponsor, Oasis Amenities, proudly announces Ray S. Naeini, CEO and Chairman of OnviSource, as a 2026 Dallas-Fort Worth Titan 100 honoree.

OnviSource and CallForce Launch OnviForce™
A Joint Venture Delivering AI-native and Outcome-Based Business Function Outsourcing (BFO) to South Africa and the Global Market – Supporting 11 South African Local Languages

OnviForce™, already trialed and acquired by a Nationwide Wireless Provider in South Africa, integrates AI solutions as virtual teammates, not AI tools - with an outcome-based outsourcing model, not task- or labor-based.

OnviSource Launches OmVista Engage™
A Closed-Loop, Conversational AI Learning Platform for
Real-Time Workforce Performance and Outcome Optimization

New solution integrates real-time agent guidance and engagement, pre- and post-interaction analytics, automation, and AI-Native learning to excel workforce performance and customer satisfaction.

OnviSource “Un-Tools AI” by Introducing ChatOrchestra™ - A Conversational Agentic AI Operating Not as A Tool, But as the Contact Center Workforce

ChatOrchestra Delivers to Contact Centers a Coordinated Team of Virtual Consultants, Analysts, Supervisors, and Operational Staff Rather than a Standalone AI Tool.

OnviSource Launches EngageHub, an AI-Native Platform for Contact Center Excellence

OnviSource and SpitFire Partner to Empower Contact Centers with OnviSource’s OmVista Agentic AI and Business Analytics Services

Tyme Global and OnviSource Redefine Hospitality Quality Standard Of Excellence with OnviSource’s Agentic AI and BAS Analytics Services

OnviSource Celebrates 21 Years of Innovation and Expands Global Impact Through Participation in South Africa’s BPESA GBS Conference and Awards 2025

OnviSource and Trilogy BPO Establish Strategic Partnership to Assist UK-Based Contact Centers and Global Businesses to Automate and Improve CX

This Strategic Partnership Utilizes OnviSource’s Advanced Agentic AI and Trilogy BPO’s World-Class Outsourcing Expertise in Cape Town, South Africa to Deliver Business Function Outsourcing (BFO) to UK and Global Enterprises at 65% Lower Costs.

OnviSource and Square Root Data Analytics Announce Strategic Partnership to Deliver AI-Powered and Enterprise-Wide Actionable Insights and Automation in South Africa

New Strategic Alliance Empowers South African Businesses with Holistic Analytics and Business Insights through Advanced AI-Driven Interaction and Desktop Analytics Combined with Data intelligence and Data Science Expertise

OnviSource and CallForce Announce Global Partnership To Transform BPO to BFO across South Africa and Global Markets

OnviSource and CallForce Outsourcing Specialists form a partnership to transform Business Process Outsourcing (BPO) to Business Function Outsourcing (BFO) across South Africa and the global market.