OnviCom & OnviCall Video Tutorials
OnviSource recorded training events along with a corresponding training guide are on demand for convenient access.
Take 20: Client Windows & Dispatch Options
Client Windows & Dispatch Options 8.56 min.
Instructions for Setting up Clients Windows and Dispatch Options
Take 20 Training Guide:
Setting up Client Windows and Dispatch Options
ADVANCED OPERATOR TRAINING
Take 20: Operator Client Control Functions at the Page and Account Level
Operator Client Control Functions at the Page and Account Level 14.34 min.
Step-by-Step Explanation and Set-Up of all Client Control Functions
Take 20 Training Guide:
Operator Client Control Functions at the Page and Account Level
Take 20:
OnviCall Notify
Advantages of Notify Scheduling and Steps for Creating Schedules
Take 20 Training Guide:
Advantages of Notify Steps for Creating Schedules
Take 10: Assigning Privileges to Groups and Individual Agents
Assigning Privileges to Groups and Individual Agents 7.34 min.
Step-by-Step Instructions for Setting Up Privilege Groups and Assigning Custom Privileges to Agents
Take 10 Training Guide:
Setting Up Privilege Groups and Assigning Custom Privileges for Agents
Take 20: Adding a New User in OnviCom or OnviCall
Adding a New User in OnviCom or OnviCall 8.0 min.
Step-by-Step Instructions for Adding a New User in OnviCom or OnviCall
Take 20 Training Guide:
Adding a New User in OnviCom or OnviCall
Take 10: Creating and Editing Message Formats in OnViews
Creating and Editing Message Formats in OnViews 9.26 min.
Step-by-Step Instructions for Creating and Editing all Message Formats
MANAGEMENT TRAINING
Take 15: Creating a Searchable Directory
Take 15 Training Guide: Creating a Searchable Directory
Take 20: Configuring Groups for Intelligent Call Distributor (ICD)
Configuring Groups for Intelligent Call Distributor (ICD) 22.40 min.
Step-by-Step Instructions for Configuring Account Groups and Agent Group Assignment for Intelligent Call Distributor (ICD)
Take 20 Training Guide:
Creating and Assigning Groups for ICD
Take 20: Configuring Ensura Settings for Automated Back-up & Replication
Configuring Ensura Settings for Automated Back-up & Replication 12.54 min.
Step by Step Instructions to Back-up & Replicate the OnviCall Database
Take 20 Training Guide:
Configuring Ensura Back-up & Replication
Take 10: Deployment & Management of Remote Operators
Deployment & Management of Remote Operators 9.54 min.
Requirements for Setting Up Remote Operators, Connections and Troubleshooting Tips
Take 10 Training Guide: Deployment & Management of Remote Operators, Requirements, Advantages and Cautions
Take 20: Ensura Back-up and Replication for OnviCall
Ensura Back-up and Replication for OnviCall 13.06 min.
Live Demo with Step by Step Instructions to Configure Ensura Settings
Take 20 Training Guide:
Ensura for OnviCall
Take 10: SMS 2-Way Text Messaging
Short Message Service(SMS) 2-Way Text Messaging 6.45 min.
Take 10 Training Guide:
SMS Text Messaging
Take 10: Restarting OnviCom
Steps to Restart OnviCom 5.26 min.
Take 10 Training Guide:
Steps to Restarting OnviCom
IT / SYSTEM ADMINISTRATOR TRAINING
Take 10: Installing Operator on a WIN7 64-bit or 32-bit Operating System
Installing Operator on a WIN7 64-bit or 32-bit Operating System
Step-by-Step Instructions for Installation of the Operator Client and Administrative Configuration 7.53 min.
Take 10 Training Guide:
Installing Operator on a WIN7 64-bit and 32-bit Operating System
FAQ & Training Guide:
Configuring OnviCom Notify During a Leap Year
Take 15: OnviClient Self-Service Web Portal Demo
OnviClient Self-Service Web Portal Demo 15.00 min.
Enabling Billable Service Options with OnviClient
ONVICLIENT TRAINING (Web Portal)
PORTICA VOICEMAIL TRAINING
Take 20: Portica Voice Mailbox Setup
Portica Voice Mailbox Setup 11.57 min.
4 Best Practices and Step-by-Step Instructions for Creating Voice Mailboxes
Take 20 Training Guide:
Portica Voice Mailbox Setup
Take 20: Advanced Portica Voice Mailbox Setup
Advanced Portica Voice Mailbox Setup 17.35 min.
Steps for Creating Voice Mailboxes of Multiple Levels with Multiple Mailboxes
Take 20 Training Guide:
Advanced Portica Voice Mailbox Setup
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