Products That Power AI-Native Contact Center Execution

Conversational Orchestration. Real-Time Guidance. Workforce Engagement. Multimodal Analytics. Intelligent Automation.

OnviSource products help contact centers move beyond disconnected tools and delayed insights by delivering the conversational orchestration, intelligence, guidance, engagement, automation, and workflow execution needed to improve measurable business outcomes.

Our products work together to transform dispersed data and customer conversations into real-time actions, better decisions, improved agent performance, stronger customer satisfaction, and greater operational efficiency.

AI-Native Performance. Measurable Business Outcomes.

Moving beyond point solutions requires an integrated suite that understands interactions, guides agents in real-time, and automates workflows. OnviSource provides the AI-native foundation to transform contact center data into closed-loop execution.

The Closed-Loop Execution Model: Our products connect every stage of the customer journey—from initial conversation and deep intelligence to real-time guidance and automated resolution.

ChatOrchestra: Orchestrates virtual/human agent handoffs and workflow-connected engagement.
Nexe’llecta Analytics: Unified multichannel, desktop, and meta-data analysis for deep root-cause discovery.
AgentAssist RTG: Direct, live-call guidance to ensure compliance and improve conversion rates.
AgentEngage: Motivates and coaches the workforce to reduce attrition and boost performance.
iAct Automation: Unifies cross-channel data to turn insights into automated workflow execution.

Intelligence → Guidance → Engagement → Automation → Outcomes

Intelligence and Automation

Empowering contact center leaders with the tools to transition from data discovery to automated execution and measurable efficiency.

Multichannel Interaction Analytics

Nexe’llecta

Detect gaps and risks across all interaction channels.

Nexe’llecta

Desktop Analytics

Reveal friction and identify productivity bottlenecks.

Voice & Digital Analysis
Intent & Sentiment Detection
Root-Cause discovery
Compliance assurance

Workflow Tracking
Productivity Patterns
Transaction KPIs
Automation Potential

Nexe’llecta

Data and Meta Analytics

Unified Correlations
KPI & Exception Tracking
Root-Cause Analysis
Smarter Decisioning

Connect enterprise data for deep executive insights.

iAct

Data Unification and Workflow Execution Automation

Process Automation
CRM Task Unification
Automated Reporting
Operational Throughput

Accelerate execution by eliminating manual effort.

Real-Time Workforce Performance Optimization, Engagement, and Retention

Improving how agents perform, how supervisors coach, and how contact centers retain talent.

AgentAssist RTG

AI Real-Time Guidance

Real-time next-best-action coaching
Live intent and sentiment detection
Compliance failure prevention
Dynamic sales outcome improvement

Empower agents with live assistance to ensure consistent compliance and higher sales conversion.

AgentEngage

Workforce Performance

Agent performance gamification
Collaboration and recognition tools
Coaching insights and dashboards
Retention and motivation systems

Create a motivated workforce with unified dashboards that drive performance and reduce agent attrition.

Conversational AI and Customer Engagement Orchestration

Natural Language Conversational AI

ChatOrchestra

AI-Powered Conversational Orchestration for Customer Engagement

AI-powered conversational orchestration
Virtual agent and human agent handoff support
Customer intent detection and routing support
Governed conversational workflows and escalation paths
Digital engagement across chat and messaging channels
Workflow-connected customer service automation

ChatOrchestra helps contact centers improve digital customer engagement, increase containment where appropriate, accelerate resolution, support consistent service delivery, and connect conversational experiences to measurable business outcomes.