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OnviCord & Excella Product Support
Click on these links to view OnviCord product materials and documents.
OnviCord PRO Call Recording
User Guides
Excella Quality Assurance
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Your AI must act, not just analyze
Move beyond tools, dashboards, and delayed insights. Transform your contact center into a real-time, intelligent, outcome-driven operation.
Products
AI-Native Products that power real-time execution
nexe'llecta
Multimodal Analytics
Deep learning analytics engine for comprehensive operational data.
Multichannel Interaction Analytics.
Desktop Analytics.
Data and Meta Analytics.
iAct
Automation
End-to-end automation of manual workflow and decisions.
Data Unificaiton.
Workflow Automation.
AgentAssist
Real Time Guidance
Real-time coaching and guidance for agents during active sessions.
AgentEngage
Engagement Platform
Motivation and performance management for the modern workforce.
ChatOrchestra
Conversational AI
Natural Language conversational AI.
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