AI tools measure performance.
Our AI-native solutions deliver performance.
Both in real-time and afterward.
Built to Deliver Excellence Across All Business Functions
While many AI deployments can fail, we make our AI-native solutions "risk-free". Supported by our tried-and-proven AI-native solutions and our AI Academy that offers human expertise, AI-readiness consultative service, business analytics services, and our 21 years of contact center domain experience.
Workforce Performance
Empower your workforce with AI-native execution that delivers excellence in performance, productivity, and retention.
30-60%
20%
Increase in customer retention using customer CSAT and churn management
Measurable Results Across the Enterprise
Customer Satisfaction
Deliver personalized experiences that drive loyalty, growth, expansion, and positive brand recognition.
Key Operational and Business Outcomes
30-60%
Productivity & compliance improvement using real-time and post-interaction analytics, automation, and workforce engagement
Operational Efficiency
Siloed data management, unification, and process automation - increasing visibility, productivity, business protection, and cost savings.
20%
30-60%
Increase in workforce throughput using intelligent automation
One AI-Native Platform. Measurable Operational Outcomes.
OmVista Engage transforms dispersed enterprise and contact center data into measurable business outcomes by connecting analytics, automation, real-time agent guidance, agent engagement, and enterprise applications into one learning and evolving closed-loop execution model.
Data
→
Insights
→
Reason
→
Decide
→
Act
→
Outcome
→
Learn
→
→
iAct Unification
Siloed channels, data sources, and 3rd-party systems data capture unification, curation, and automation of reports and visibility across organizations
Nexe'llecta Interaction Analytics
Multichannel analytics and meta-analytics achieving excellence in outcome assurance, workforce performance, customer satisfaction, and operational efficiency
AgentAssist Real-Time Guidance
Real-time workforce interaction analytics, guidance, coaching, and performance assurance in real-time and not afterward
ChatOrchestra Conversational AI
Conversational agentic AI – delivering desired outcomes autonomously and automatically using natural language chat as input
AI-Native Solutions
Operating as a learning closed-loop system of virtual AI teammates autonomously orchestrating the delivery of desired operational and business outcomes
OmVista Engage
iAct Automation
Automation of workflows, processes, and wrap-up tasks. Elimination of manual work, delays, human errors, and expenses
Nexe'llecta Desktop Analytics
Workforce real-time transaction guidance and next-best action, transaction QA and automation, compliance management, critical event detection and notification
AgentAssist Real-Time Guidance
Real-time workforce interaction analytics, guidance, coaching, and performance assurance in real-time and not afterward
AgentEngage Engagement Platform
Workforce performance improvement through gamification, retention through engagement, and management visibility to performance
AgentAssist Real-Time Guidance
OmVista Engage
AI-Native Applications
Configuring various OmVista Engage solutions into specific contact center and enterprise end-to-end, AI-native applications
OmVista Humagentic
AI Services
De-risking your AI transformation and acquisition of OmVista solutions
AI Readiness Consultative Service
Business Analytics Service
Delivery Model
01
A 3-step consultative flow designed to de-risk your AI transformation and deliver measurable operational outcomes.
01
02
03
Business Analytics Service
Problem-solution analysis and alignment, proof-of-concepts, onboarding, and delivery of ROIs
Evaluation of functions, processes, workforce, and cultural aspects of the client to assess, modify, optimize, and make client AI-ready
Problem-solution analysis and alignment, proof-of-concepts, onboarding, and delivery of ROIs
Delivering OmVista Engage solutions as highly affordable SaaS or fully managed services
Delivery Model
03
Evaluation of functions, processes, workforce, and cultural aspects of the client to assess, modify, optimize, and make client AI-ready
